Age Verification Policy

ZilchPlay.com is intended only for users who are at least the legal age to participate in gambling-style products. In New Zealand, this is generally 21+. If you access the site from another place, you must meet the minimum age requirement there (if higher).

1) How we restrict access to minors

• Age gate: we may require you to confirm your age before accessing certain pages or features.
• Account details: when creating or using an account, we may request date of birth and other details to assess eligibility.
• Verification checks: we may perform electronic checks and/or request documents (e.g., government-issued ID and proof of address) to verify age and identity.
• Payment-related checks (where relevant): if payments are enabled, we may use payment information and fraud/verification signals to help confirm you are an adult and the account is not being used by a minor.
• Monitoring: we may review activity and reports for indicators of underage access and take action where appropriate.

2) What happens if an underage user is detected

• We may suspend access while we investigate and request proof of age.
• If we determine a user is underage, we will close or restrict the account and block further access.
• Data handling: we will handle personal information in line with our Privacy Policy and applicable New Zealand law. We may retain limited records where necessary for legal, security, fraud-prevention, dispute, or audit purposes; otherwise we will delete or de-identify data where appropriate.
• If payments are involved, any associated handling (e.g., reversals, refunds, or reporting) will follow our terms and applicable legal/processor requirements.

3) How to report underage access

If you believe a minor is accessing ZilchPlay.com, please contact us with as much detail as you can (username, email used, and why you believe the user is underage):

4) Parent/guardian guidance

We encourage parents/guardians to supervise internet use, use device-level parental controls, and keep login credentials and payment methods secure.