Privacy Policy

This Privacy Policy explains how ZilchPlay Limited ("we", "us") collects, uses, stores and shares personal information when you use ZilchPlay.com (the "Service"). We comply with the New Zealand Privacy Act 2020.

Information we collect

• Account details: such as username, email address, password (stored in hashed form), and preferences.
• Device and usage data: IP address, device identifiers, browser type, pages/screens viewed, session time, and diagnostic logs.
• Support communications: information you provide when contacting us (messages, attachments, and related metadata).
• Payments (if applicable): if you purchase paid features, payment information is processed by our payment providers; we generally do not store full card details.
• Cookies/similar technologies: used for essential functions and to understand how the Service is used.

How we use personal information

• Provide and operate the Service, including account creation and authentication.
• Maintain security, prevent fraud/abuse, and troubleshoot issues.
• Improve features and performance using aggregated analytics.
• Send service-related messages (e.g., updates, security notices).
• Marketing messages only where permitted by law and, where required, with your consent (you can opt out at any time).

Sharing and service providers

We may share personal information with trusted third parties who process data on our behalf (for example hosting, analytics, email delivery, customer support tools, and payment processing). We only share what is needed and require appropriate confidentiality and security measures. We may also disclose information where required by law or to protect rights, safety, and the integrity of the Service.

International transfers

Some service providers may store or process information outside New Zealand. Where this happens, we take reasonable steps to ensure the information is protected in a way that is comparable to New Zealand privacy safeguards.

Security and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. We keep information only as long as necessary for the purposes described above, to comply with legal obligations, and to resolve disputes, then we delete or de-identify it where appropriate.

Your rights (NZ Privacy Act 2020)

You can request access to, or correction of, personal information we hold about you. If you believe we have not handled your information properly, you can complain to us first and/or to the Office of the Privacy Commissioner (privacy.org.nz).

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